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On this page, you will find help on the following topics:
Creating a new mailbox
Changing the password on
an existing mailbox
Forwarding emails to
an other mailbox
Setting the SPAM filter parameters
for a mailbox
Configuring the Auto-reply
properties
Deleting a mailbox
CREATING A NEW MAILBOX
Click on >>MANAGE
YOUR WEBSITE (on top of the page) to go to the login
screen. Enter your domain name (e.g. mydomain.com) in the Domain
Name box and the administration password in the Password
box. Click  .
The Domain administration window will appear. Click on the Manage
Email icon.
Type a mailbox name in the Name field.
Then, press the Add button. You will be redirected to
the Mailbox Management window
Enter the password you will be using for this mailbox in the
Confirm new password and New password boxes and
then press Apply.
IMPORTANT NOTE : Don't forget after creating your mailbox you
need to set the password on it otherwise you will not be able
to check mail.
If you want to add another mailbox press the Back button
and repeat the previous steps for each new mailbox you want
to create. Close your browser window when you are done.
CHANGING THE PASSWORD OF AN EXISTING MAILBOX
Click on >>MANAGE
YOUR WEBSITE (on top of the page) to go to the login
screen. Enter your domain name (e.g. mydomain.com) in the Domain
Name box and the administration password in the Password
box. Click .
The Domain Administration window will appear. Click on the Manage
Email icon.
From the Settings Password, Editing, Deleting Mailboxes
list, select the mailbox that has the password you want to change
and click the Edit button.
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IMPORTANT
NOTE :
DO NOT DELETE OR EDIT THE DEFAULT MAILBOX. |
You will be redirected to the Mailbox Management window. Enter
the new password you will be using for this mailbox in the Confirm
new password and New password boxes and then press
Apply.
If you want to change another password press the Back
button and repeat the previous steps for each password you want
to change. Close your browser window when you are done.
FORWARDING EMAILS TO ANOTHER MAILBOX
Click on >>MANAGE
YOUR WEBSITE (on top of the page) to go to the login
screen. Enter your domain name (e.g. mydomain.com) in the Domain
Name box and the administration password in the Password
box. Click .
The Domain Administration window will appear. Click on the Manage
Email icon.
From the Settings Password, Editing, Deleting Mailboxes
list, select the mailbox from which all emails should be forwarded
and click the Edit button.
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IMPORTANT
NOTE :
DO NOT DELETE OR EDIT THE DEFAULT MAILBOX. |
In the Forwarding section of the Mailbox Management window check
the Don't store messages in this mailbox box and enter
the email address all emails should be forwarded to in the Forward
Mail to box. When you are done, press the Apply button.
If you want to configure another mailbox press the Back
button. Otherwise close your browser window.
SETTING SPAM FILTER PARAMETERS FOR A MAILBOX
Click on >>MANAGE
YOUR WEBSITE (on top of the page) to go to the login
screen. Enter your domain name (e.g. mydomain.com) in the Domain
Name box and the administration password in the Password
box. Click .
The Domain Administration window will appear. Click on the Manage
Email icon.
From the Settings Password, Editing, Deleting Mailboxes
list, select the mailbox for which you want to set the SPAM
filters and click the Edit button.
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IMPORTANT
NOTE :
DO NOT DELETE OR EDIT THE DEFAULT MAILBOX. |
Scroll down to the SPAM Filtering section of the Mailbox Management
window.
Check the SPAM Filtering Enabled box
if you want to have ANY SPAM filtering at all.
Your SPAM filter comes pre-configured with default values. If you need to change these values, please move your cursor over the title and wait for the explanatory popup to appear.
When you are done, press the Save Filter Options button. If you want
to configure another mailbox press the Back button. Otherwise
close your browser window.
IMPORTANT NOTE: This is the mailbox level configuration for SPAM filtering. Anything set here (individual Email address Spam Filtering) overrides the domain level settings.
About Alligate...
We are using a SPAM Gateway called ‘Alligate’. To determine whether the message may be spam, the spam filtering gateway performs a number of heuristic tests to look for characteristics of spam, as well as a highly efficient content analysis. Penalty points are assessed for each test failed, and for each pattern matched in the message itself. Rather than using simple “bad word” lists, it utilizes a complex weighting system based on years of experience in content recognition. It not only looks for words, but also for phrases, patterns, complex conditional patterns, and even placement in the message relative to other pattern matches. It will even detect and correct for intentional obfuscation of the message content.
For analysis of adult oriented content it goes even further and utilizes a proprietary algorithm designed to determine the degree of offensiveness of any particular message. This means that patterns that cause some messages to fail will pass in others. In other words, in many instances, the actual intent of the message can be determined.
Alligate calculates the total penalty scores for the message, and compares them to the scores the user has configured. The user can configure scores the scores to HOLD adult and spam messages, or KILL adult or spam messages. They can also configure a HOLD and KILL exit score which is the adult and spam score combined. The user can also configure a whitelist specifying the FROM, TO, SUBJECT or body text, any emails meeting the users criteria are not scanned for SPAM and are not given a score (they are automatically delivered).
Based on the scores the message receives Alligate will take the following actions:
1) Hold the message and inform the user that the message was received. When the user is sent a message held notice, they are informed of the type of message it is (spam or adult), who the sender is and what the subject is. The user can simply reply to the message and it is automatically retrieved and delivered to them without administrator intervention. The user can even choose to whitelist the sender so that no further messages will be blocked. Users can optionally have a “Digest” sent to them every four hours listing the pertinent details of all rejected messages instead of individual rejection notices.
2) The message can also be placed in the Trash. When messages are placed in the Trash directory, users are not notified.
3) If a message passes, then it is placed in the “Queue” directory, and the SMTP service delivers it to the proper mail server. A full queue management system is included, so that temporarily undeliverable messages are held until they can be delivered.
CONFIGURING THE AUTO-REPLY PROPERTIES
Click on >>MANAGE
YOUR WEBSITE (on top of the page) to go to the login
screen. Enter your domain name (e.g. mydomain.com) in the Domain
Name box and the administration password in the Password
box. Click .
The Domain Administration window will appear. Click on the Manage
Email icon.
From the Settings Password, Editing, Deleting Mailboxes
list, select the mailbox on which you want to set the auto-reply
properties and click the Edit button.
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IMPORTANT
NOTE :
DO NOT DELETE OR EDIT THE DEFAULT MAILBOX. |
Scroll down to the Auto-Reply Properties section of the Mailbox
Management window.
If you wish to enable the auto-reply feature, simply check
the Enable auto reply box and fill out your auto reply
message in the Message box. You can also customize
who your auto reply is sent from by filling the Reply From
box with an email address different than yours. If this box
is left empty by default the email address of the mailbox
will be used.
Check the Reply only if to me box if you want the auto-reply
to be sent only if the email is addressed to you. (Your email
address appears in the To field as opposed to the Cc or Bcc
fields).
Check the Reply once box if you want to send only one
auto-reply by sender.
Check the Echo message box if you want the original
email to be sent along with your auto-reply.
When you are done, press the Apply button. If you want
to configure another mailbox press the Back button.
Otherwise close your browser window.
DELETING
A MAILBOX
Click on >>MANAGE
YOUR WEBSITE (on top of the page) to go to the login
screen. Enter your domain name (e.g. mydomain.com) in the Domain
Name box and the administration password in the Password
box. Click .
The Domain Administration window will appear. Click on the Manage
Email icon.
From the Settings Password, Editing, Deleting Mailboxes
list, select the mailbox you want to delete and click the Edit
button.
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IMPORTANT
NOTE :
DO NOT DELETE OR EDIT THE DEFAULT MAILBOX. |
IMPORTANT NOTE: The mailbox will be deleted without further
notice. When a mailbox is deleted, all the emails stored in
webmail will also be deleted. We recommend to use the Delete
feature with care.
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